Terms & Conditions
TERMS & CONDITIONS
Business name: Spiderweb Ltd - Trading online as CINDER.co.nz
Unit 3 / 9 Oropuriri Road
New Plymouth, 4312.
Postal / Billing address:
PO Box 7135
New Plymouth, 4341.
Contact us for any customer service enquiries:
Description of goods / services available for purchase online:
CINDER sells a huge range of popular Sex Toys, Vibrators, Dildos and other Adult toys and games for both men and women.
These products are sold as adult novelty toys only. They are not intended for medical use and have not been clinically tested. Discontinue use if any pain, irritation or discomfort occurs. To avoid injury or aggravation of pre-existing conditions this device should not be used on swollen or inflamed areas or skin. No medical claims are implied or warranted by the use of this product.
Delivery times and methods for goods and services:
CINDER offers courier delivery to all New Zealand addresses, including rural delivery addresses in both the North and South Island.
We use NZ Couriers, who pick up orders from our warehouse several times during the day meaning customer orders are dispatched quickly and delivery times are kept to a minimum.
All orders are packed and dispatched from our New Plymouth based warehouse.
When your parcel is picked up you will receive a confirmation email with tracking information for your goods. To ensure a speedy delivery, we suggest you have your package delivered where you will be during working hours. However parcels can be left at your door upon request (at your own risk) These parcels will not be market ‘signature required’.
Approximate delivery times (during normal work hours, Monday-Friday) are as follows:
North Island - 24-48 hour delivery.
South Island - 24-72 hour delivery.Rural deliveries can sometimes take an extra day or 2.
At CINDER we offer FREE Nationwide courier shipping.
CINDER does not accept backorders from customers. All products shown as in stock are held in our NZ dispatch warehouse available for purchase and can be shipped without delay.
CINDER accepts credit card payments from Visa and MasterCard and also via bank deposit.
We also accept cheques, but all cheques must be cleared in our account before ordered goods will be dispatched.
All credit card payments will be processed using DPS payment gateway.
The price you pay at checkout is the total price you will be billed with no extra charges added.
All prices displayed are in NZ$ and include GST. You will be charged in NZ$.
All customer data collected will not be shared with, sold to or disclosed to any third party and will only be used to promote deals related directly to CINDER.
Export conditions / restrictions:
CINDER orders are dispatched to NZ addresses only.
Local business confirmation:
CINDER is a 100% NZ owned company. All our stock is located at and shipped to customers from our New Zealand based dispatch warehouse.
Please choose carefully before you buy. Because of the nature of the products we sell and due to health & hygiene reasons, we are unable to offer an exchange or refund policy for change of mind on adult novelty toys. Please note we cannot accept returns if you choose our "Discard outer packaging" option at checkout.
Lingerie : Due to the nature of Lingerie products we cannot accept returns or process refunds on Lingerie items.
Damaged goods / Product returns policy:
In the event that you receive faulty or damaged goods and require a refund, please contact us with your claim and clear details of the fault or damage and we will endeavour to either replace the product(s) or provide you with a refund. Claims must be received within 7 days of receipt of goods.